Returns Policy

Return Policy

1. Returns

We hope you are happy with your purchase. However, if you are not completely satisfied, you can return your item(s) to us for a refund or exchange, subject to the following conditions:

• Timeframe: Items must be returned within 14 days of receiving your order, as per the UK Consumer Contracts Regulations.
• Condition: Returned items must be:
  • Unused and in their original condition.
  • In the original packaging, with all tags and labels attached.
• Exclusions: Certain items cannot be returned unless faulty:
  • Perishable goods (e.g., food, flowers).
  • Personalised or custom-made items.
  • Intimate items (e.g., underwear, swimwear) for hygiene reasons.

2. Refunds

• Refunds will be processed within 14 days of receiving the returned item(s).
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the item is faulty or the wrong item was sent.

3. Exchanges

• If you wish to exchange an item, please contact us at hello@mrprice.online to check stock availability.
• Exchanges are subject to the same conditions as returns.

4. Faulty or Damaged Items

If your item is faulty, damaged, or incorrect:

• Contact us at hello@mrprice.online within 7 days of receiving your order.
• Provide your order number and photos of the issue.
• We will arrange a replacement, repair, or refund, including return postage costs.

5. How to Return Items

1. Contact us at hello@mrprice.online to initiate a return.

2. Include your order number and reason for the return.

3. Send your item(s) to:

   
   MrPRICE.ONLINE RMA
   322 Donegall Road
   Belfast
   Northern Ireland
   BT12 6FX

   • We recommend using a tracked delivery service.
   • Keep proof of postage until your return is processed.

    

6. Contact Us

For any questions about our return policy, please email hello@mrprice.online or visit our contact form.